Brexit delays: In order to protect EU customers from having to pay extra taxes (import duties and handling fees), please note we are working on redirecting and dispatching orders from our EU warehouse. Please note this might add extra 10 - 15 business days to your delivery date.
The Customer Service Team have been working tirelessly to resolve all queries as quickly as possible, but unfortunately there will be delays in responses as we work through these high volumes.
Currently, as per UK Government recommendations, our fulfilment team are adhering to strict Covid-19 guidelines such as social distancing, which has reduced our capacity significantly. Apologies for any delays this may cause to your order, but please understand the health and wellbeing of our colleagues is paramount at this time.
The Coronavirus pandemic has led to a boom in the online orders, driving unprecedented shipment volumes through our warehouses and our carrier partners. Naturally, this has resulted in a higher rate of queries, and the impact of Brexit is further adding to the pressures faced by the Customer Service and Delivery Team.
During busy periods such as Sales, Promotions and Black Friday there may be delays in processing your order through our fulfilment centres.
Thank you for your understanding!